Shipping Policy

Thank you for choosing Crafting Memories for your hand casting needs. We are committed to providing you with a seamless and enjoyable shopping experience. This Shipping Policy outlines important information regarding the shipping and delivery of our hand casting kits. Please read this policy carefully before making your purchase.

1. Order Processing Time: Once you place an order for a hand casting kit, our team will process it within 1-3 business days. During peak seasons or promotional periods, processing time may be slightly longer, but we strive to process all orders as quickly as possible.

2. Shipping Methods: We offer various shipping methods to accommodate your needs. The available options will be displayed during the checkout process. The shipping methods we offer may include standard shipping, expedited shipping, and international shipping.

3. Shipping Costs: The shipping costs will be calculated based on the weight of the package, the shipping destination, and the selected shipping method. You can view the shipping costs at the checkout before finalizing your order.

4. Delivery Time: The estimated delivery time will depend on your shipping destination and the selected shipping method .Shipping in Dehradun will take up to 3 to 4 business days and Shipping outside Dehradun will take up to 10-15 days.  Please note that delivery times are only estimates and may vary due to factors beyond our control, such as weather conditions or customs delays for international shipments.

5. Order Tracking: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated in the carrier's system.

7. International Shipping: We offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.

8. Shipping Restrictions: Due to certain regulations and restrictions, we may not be able to ship our hand casting kits to certain locations. If your shipping address falls under any such restrictions, we will notify you promptly and provide a refund for your order.

9. Address Accuracy: Please ensure that the shipping address you provide during the checkout process is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support team as soon as possible.

10. Lost or Damaged Shipments: While we take every precaution to ensure the safe delivery of your order, unforeseen circumstances can occasionally occur. If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and provide you with a suitable solution.

If you have any further questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with Crafting Memories is exceptional.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version of our policy at the time of your purchase.